Ratchet, a Minneapolis-based internet marketing company, is currently seeking an Interactive Business Analyst for our downtown Minneapolis office. Ratchet works with creative organizations to deliver innovative, design-driven, interactive and desktop solutions that both move our client's brand forward and positively affect their bottom line. Ratchet is a rapidly growing technology solutions company that offers a fun, casual, creative, and collaborative work environment. We are a development focused organization that was founded by Developers.  As an employee of Ratchet, you can look forward to working on cutting-edge projects with high visibility.

Job Summary:

The Interactive Business Analyst is responsible for the documentation of web-based projects up to enterprise sized endeavors. They work closely with Account Managers, Project Managers, Web Developers and other team members to develop web sites for clients.  As a primary interface with the client(s), the IBA is also responsible for developing and maintaining effective client relations. 

Essential Functions:

•             Obtain and define requirements using interviews, document analysis, requirements workshops, surveys, business process descriptions, use cases, scenarios, business analysis, and task and workflow analysis. 

•             Serve as the primary client contact in the requirements definition phase of projects.

•             Research best practices pertaining to each client situation with respect to business and operational processes, technologies, and industry trends

•             Define site information architecture and navigation that serves as a blueprint of the site upon which all other aspects are built.

•             Create wireframes, site maps, schematics, process maps and feature lists to reflect the intended user experience

•             Proactively communicate and collaborate with project team and external clients to analyze information needs and functional requirements and deliver the Functional requirements, Business Requirements Document, Use Cases, GUI, Screen and Interface designs

•             Develop requirements specifications according to standard templates

•             Works with development team to ensure requirements are being met

•             Criteria for demonstrated success are:

Ø  Exceed client expectations

Ø  Complete all tasks on time

Ø  Create thorough and complete requirement documents

Other Functions:

•             May perform other duties as assigned including technical writing or project management tasks

•             Follow company methodologies and procedures

•             Keep abreast of new technologies, best practices, and implementation methodologies in order to continue to improve company delivery

•             Interviewing skills around identification of business requirements    

•             Attend new Client Meetings as required

Education, Experience and Other Skills

The Interactive Business Analyst should show progressive work experience that clearly shows a history of delivering documents for Web sites and applications using the processes and techniques listed above. The ideal candidate must be an excellent team player with the ability to learn and adapt quickly. Applicants should have a solid foundation in the required skills listed above. The candidate must possess good communication skills, a willingness to learn new technology, a positive work ethic and be able to meet deadlines.

•             4+ years of professional experience as a Business Analyst or equivalent

•             Strong grasp of current web technologies as well as related business issues

•             Experience in agile/iterative environments

•             Ability to create documentation that is understandable and targets multiple audiences.

•             Four-year college degree required

•             Candidate should have experience solving business problems with technology

•             Candidate must have excellent written and oral communication skills

•             Must have the ability to transfer knowledge with internal and client teams

•             Candidate must have the ability to successfully engage in multiple initiatives

•             Must be confident working with all levels of management, and understand the demands and responsibilities of those roles

Mental and Physical Requirements

•             Ability to handle and be trusted with confidential and/or sensitive information

•             Ability to work in a fast-paced, constantly changing environment

•             Ability to be flexible and to handle multiple projects in an organized, timely manner

•             Ability to problem-solve, work under pressure, and to effectively manage stress

•             Ability to work overtime if needed

•             Proactive, team player, innovative thinker

•             Personable, professional image