The Senior Account Architect is a sales professional in charge of growing current business, being the voice of the client internally, understanding the client’s goals and objectives, and ultimately ensuring customer satisfaction. The Sr. Account Architect is responsible for providing solutions to our clients and presenting Ratchet to new clients. He or she must also keep in touch with existing client decision makers and develop working relationships with them. He or she must create and present credentials pitches articulating Ratchet’s service offerings, and successfully close sales.

The Senior Account Architect will have responsibility for the overall relationship, roadmaps, budget planning, KPIs and estimating for strategic accounts and new business.  The Senior Account Architect is an independent, self-starter with an entrepreneurial spirit, established business skills, excellent ethics and communication skills.  This position will work closely with the UXD Team (technology trends, user experience, solution crafting) and Development Team Managers to brainstorm, ballpark, and pitch solutions to existing and new clients. 

The Senior Account Architect will also participate in the Understand phase (e.g. initial engagements with new clients) with a focus on the client’s key performance indicators and overall short and long term business objectives.  The Senior Account Architect will work with the client’s senior management to create partnerships and achieve successful engagements. 

Essential Functions

·         Responsible for overall account relationship and client satisfaction within existing and new accounts including the identification and management of:

o    Client roadmap creation / management

o    Client budget planning

o    Expectation management

o    Key Performance Indicator (KPI) identification and measurement

·         Shares responsibility with Innovation Team for scoping efforts for the Understand phase of each new project or engagement

·         Serves as an escalation point for Development Managers

·         Responsible for leading and development of proposals, statements of work and RFPs – includes leading the estimating process and crafting the message needed to position Ratchet as the right partner

·         Leads quarterly / annual client reviews, attending client statuses on an as-needed basis

·         Identifies and drives opportunities within existing client

·         Generate new business leads, converting to opportunities, and closing the sale

·         Produces bi-weekly revenue forecasts to internal operations team

·         Provides performance related feedback to assist management in the review and development of staff members

Other Functions

·         Keep abreast of new technologies, implementation methodologies and industry best practices

·         May perform other job related duties as assigned

Education, Experience and Other Skills

·         Bachelor’s degree and 7+ years prior related leadership experience

·         Individual must have demonstrated experience:

o    partnering with clients to understand their business needs

o    defining and presenting service capabilities and offerings

o    developing proposals and statements of work

o    present, position, negotiate, and close business

o    demonstrating a thorough knowledge of Ratchet service offerings to grow existing client engagements

o    client lead generation, opportunity conversion, and closing

o    experience working with development life-cycles and the interactive industry

·         Individual must have solid account management experience, specifically including:

o    identifying client business objective and converting them to measurable metrics tied to project success (KPIs)

o    proficiency in managing customer understanding and expectations

·         Great writing and presentation skills