Senior Client Services Manager

Position Overview
Three Deep Marketing is actively seeking an experienced Senior Client Services Manager.  This position is a blend of Interactive Project Manager, Account Manager and Strategist. This person will need to interface with internal teams as well as clients and other agencies. 

Scope
Work collaboratively with teams and Subject Matter Experts to execute website strategy, design and development; email design and deployment, reporting and analytics, Paid Search, Search Engine Optimization, Display ads, Social Media and mobile programs.
 
In addition to the responsibilities of a Client Services Manager, the Senior CSM is responsible for driving campaigns strategy including gathering client objectives, market research, proposing campaign components, collaborating with subject matter experts, determining goals and KPIs, and client presentation.

Responsibilities

• Ability to communicate directly with clients regarding project deliverables, status reporting and requirements gathering. Nearly all client and partner agency communications are remote so experience managing teams and relationships via e-communication and telephone is a must.
• Experience in creating proposals, SOW, project requirements and schedules for small projects or routine maintenance work.
• Will be required to organize, track, and perform all of the discrete tasks required to develop and deploy new client programs/systems including editorial, content, design, information architecture, web development, search (paid and organic), marketing optimization and social media programs.
• Manage multiple, simultaneous project schedules working under direction of cross-functional team members that may include internal and external resources
• Track budgets and forecast overages before they are incurred
• Risk management – identification, mitigation planning and escalation
• Lead client meetings and ensure follow up on all discussions internally and externally
• Must have ability to lead individuals who are not direct reports
• May oversee other CSMs in these tasks
• Strategy responsibilities as above
• Demonstrated technical aptitude with the following types of technology:

·         Web analytic programs
·         Email deployment programs
·         Paid and organic search platforms
·         Database and/or SQL platforms
 


Qualifications

• Experience with project management tools for documentation and tracking
• Ability to think creatively & bring innovative solutions to marketing challenges
• Exceptional communication, organizational and leadership abilities.
• Ability to multi-task in a deadline driven environment
• Ability to work independently and in a group setting
• Familiarity with basic marketing concepts and internet search technology
• Strong technical aptitude

 
Attributes
·         Ability to multi-task in a deadline driven environment.  Same day turnarounds frequently required, and priorities change quickly.
·         Reliable, professional, extremely organized
·         Ambitious, easy to work with, have a good sense of humor, and positive attitude
·         Good communication skills with teams, clients and other agencies
·         Flexibility to figure things out while processes are being defined

Education & Experience

• 10+ years as a Senior Project Manager or Account Director
• Agency experience strongly desired
• BA/BS required or equivalent business experience
• CPG, Health Care or B2B experience a plus

 
Equal Opportunity Employer
Three Deep Marketing is a marketing technology agency. We offer a full portfolio of professional services using proprietary technologies and business expertise to design, deploy and optimize marketing campaigns to support both Fortune 500 companies and SMB clients.
 
Our services include marketing strategy and planning, database marketing, search optimization, campaign management and execution, web development, and program reporting and analysis.
 
We were recently identified as one of the Top 10 “Best Places to Work” to work for in the Twin Cities. Three Deep was also recognized by Inc. Magazine as one of the 20 fastest growing private companies in Minneapolis/St. Paul.

How to Apply

• Please send your resume and cover letter to jobs@threedeepmarketing.com