TEAM LEAD, CUSTOM CONTENT

Primary Objective(s)

The Custom Content Team Lead ensures high quality execution of web site marketing copy projects through robust leadership skills and effective team and cross-functional management. The Team Lead will work closely with a Manager of Content Operations to implement consistent standards for web site marketing content and deliver a high level of customer satisfaction throughout the customer lifecycle.

Division/Group/Role

FindLaw (www.findlaw.com) is the leading provider of online legal information and solutions for the legal community, professionals and consumers.

Key Responsibilities

- Assign, allocate, and reallocate resources to and among projects as necessary in order to maximize adherence to deliverable time frames and promote a high level of staff utilization and productivity
- Measure results of processes implemented within Content. Analyze and report key measurements to management on a regular basis
- Recommend and manage Content vendor relationships
- Provide recommendations to the Manager on quality standards, guidelines, volume, durations and processes to deliver content on time within designated project timelines
- Address escalated client issues and bring them to a positive resolution
- Career Management of Team
- Assist team members in formulating development plans and goals that motivate the employee, encourage better performance and support overall business strategy and objectives
- Motivate and manage team members to achieve high levels of performance
- Offer constructive input and coaching to team members on an ongoing basis in order to improve performance
- Identify and recommend training needs/opportunities for the team
- Work with a Manager of Content Operations to address staff problems and concerns
- Prepare performance reviews
- Partner with a Manager of Content Operations in the interviewing and selection of new team members

- Strategy
- Team Lead will work with a Manager of Content Operations to identify process improvement needs, recommend solutions and implement changes
- Work collaboratively with other Customer Operations Team Leads to quickly identify issues and resolve to the customer's satisfaction
- Support Product/Marketing in development of legal news related content offerings
- Conduct analysis, develop proposals and execute plans to innovate and improve on content strategy and delivery

At Thomson Reuters, we deliver intelligent information quickly and efficiently, so professionals have knowledge to act. We combine industry expertise with innovative technology to deliver critical information to leading decision makers in the financial, legal, tax and accounting, intellectual property and scientific, healthcare, and media markets, powered by the world's most trusted news organization.Qualifications, Experience, Knowledge and Skills

- Bachelor Degree required, JD optional, Master's optional
- 3-5 years experience in writing or leading web content development, SEO/SEM, social media or a related field
- 1-2+ years people management or mentoring/coaching experience
- Broad knowledge of current events and legal news/issues
- Understanding of social media concepts and channels
- Basic Search Engine Optimization (SEO) understanding
- Demonstrated leadership and employee development skills
- Proven ability to prioritize and manage multiple projects simultaneously
- Excellent ability to respond to deadline pressures and demonstrate organizational and time management skills
- Exceptional written and verbal communication skills
- Strong analytical and problem-solving ability
- Exceptionally detail oriented
- Ability to manage challenging client issues
- Works well in a team environment, embraces change and is highly adaptable
- Innovative
- Strong interpersonal skills

At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With over 55,000 colleagues in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, gender, national origin, religion, sexual orientation, disability, age, or any other protected classification under country or local law. Thomson Reuters is an Equal Employment Opportunity/Affirmative Action Employer.

Intrigued by a challenge as large and fascinating as the world itself? Come join us.

To learn more about what we offer, please visit careers.thomsonreuters.com

More information about Thomson Reuters can be found on thomsonreuters.com.

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