Position Description:
Working with an emerging leader in online Health and Wellness "Software as a Service" (SaaS) offerings, qualified candidates will serve in both a pre-sales and post-sales capacity to manage all technical aspects of making our clients successful with our products.

The Technical Account Manager will work closely with our Account Team as well as our Product Management and Delivery Team to ensure that our customers are efficiently and effectively on-boarded, and to ensure that their members are fully utilizing our products. They will need to orchestrate a range of teams within our clients' organizations to achieve these objectives, as well as coordinate gathering of customer product improvement feedback, and assist in identifying strategic opportunities within our accounts.

Qualified candidates will need a strong background in customer expectation and satisfaction management, product on-boarding (SaaS experience preferred), data analysis, and project management. Subject matter expertise and experience with healthcare or health and wellness solutions will also be valuable. Strong communication skills are required.
The position will be based in the Minneapolis, MN area, and some travel will be required.

Responsibilities:

• Serve as technical lead for the Account Executive Team to plan and execute activities directed at the development of new business and the maintenance of existing business.
• Lead the client on-boarding process.
• Serve as a single technical point of contact providing leadership to help solve client problems in relation to our technology and solutions.
• Manage client satisfaction and expectations.
• Listen to clients' needs and provide input to Product Management and Delivery Team.
• Build a trusted relationship with all contacts at the client site to develop and promote the integrity of the Company/Client relationship.
• Drive new business within the account by building and maintaining awareness of new capabilities and solutions.
• Act as the primary technical contact between the AE and other technical resources needed for pre-sales or post-sales activity.
• Help maintain renewals through managing customer care and problem resolution.
• Work with the client to implement smooth centralized processes for corporate problem resolution, tracking, and reporting.
• Build, maintain, and document detailed knowledge about all company usage areas, consulting projects, and company implementations within the account.
• Perform other duties as assigned.
   

Qualifications:

• Bachelor's degree in Business, Computer Science, Healthcare, or related field.
• 5+ years of project management, applications development, technical sales, or technical customer support experience.
• Ability to travel weekly to customer locations and to stay for multiple days per visit.
• Excellent communication and presentation skills.
• Demonstrated project planning and project management experience.
• Strong interpersonal skills.
• Knowledge of Healthcare or related field.
• Experience with the Software as a Service customer implementations.
   
  Send resume to: john@novu.com